FAQ

1.  What are seasons and what is the reason for them?  Seasons are the blocks that our markets are divided into, each season has its own application form, opening and closing dates.  Applications don’t get carried over so makers must apply for each season.  We have done this to allow new makers to join us throughout the year.                                          2.  Is payment required all at once.  Yes for each season we will send the dates for your payment to be submitted by.    3.  What is the Young Maker space?  This is a free table at certain markets for young makers under the age of 18 years, this space is sponsored by Coulter’s Property in Portobello.                                                                                                              4.  What is the Crumb’s Maker of the Month?  This is a maker that is highlighted by Crumb”s of Portobello on both theirs and our social media platforms.                                                                                                                                                  5.  Will there be workshops at markets?  Yes at Portobello Town Hall, we have capacity to facilitate four workshops at the market, two workshops in the morning and two in the afternoon.  11.00am – 1.00pm and 2.00pm -4.00pm for up to 8 attendees per workshop.  The workshops are hosted on the stage up a small flight of stairs.                                              6.  Are we dog friendly?  Yes at both Portobello Town Hall and Greyfriars Hall, all dogs MUST be on a lead at all times.    7. Do we offer discounts for multiple bookings?  No we don’t offer this option anymore.                                                            8. Do we offer tables and chairs?  Yes we use standard 180cm x 90cm tables and we have chairs available which are part of your table booking.                                                                                                                                                                         9. Can we arrive before set up time of 10.00am?  We don’t allow access to any makers until we open the doors at 10.00am.                                                                                                                                                                                                            10.  Do the venue’s have WIFi?  Portobello Town Hall does not have WIFI and Greyfriars Hall does have WIFI.                        11.  Do we provide power points for each maker.  No we advise that all table displays are able to be set up without access to power.                                                                                                                                                                                            12.  Do we allow table sharing? No we don’t allow this.  Every maker should have their own application and table,            13.  How should makers accept payments? Makers manage their own sales which can be both cash and card.                14.  Do we provide tablecloths?  We provide a tablecloth for the Young Maker but all their tablecloths should be supplied by the maker.                                                                                                                                                                                  15.  What parking is available?  Both venues have limited parking on the street, we have some parking options available at Greyfriars Hall which will be sent with confirmation of your booking.                                                                        16.  Where are the market dates listed?  All our market dates are noted on the market tab on our website.  If we have any new dates or venues we will update.                                                                                                                                                17.  What is your newsletter?  This is our monthly news that we share over and above our social media platforms.        18.  Do we provide hanging rails or print browsers?  No this is to be provided by the maker if required and must be discussed with management to ensure space is available.                                                                                                              19.  Are our markets accessible? Yes, but please double check with us if any concerns.                                                        20. Are toilets available? Yes.                                                                                                                                                                      21.  Are refreshments available?  Portobello Town Hall, we have our own resident coffee trader in attendance and Greyfriars Hall is part of Virgin Hotels.                                                                                                                                                      22.  Can we leave early?  If you happen to sell out or need to leave for an emergency please discuss with management.  Any makers leaving without prior discussion with management will have all future bookings cancelled with no refunds.                                                                                                                                                                                              23.  How is footfall counted?  Each customer is counted with a counter at each market.                                                        24.  What is the current footfall for each market?  Portobello Town Hall has grown each month, our first market in June had 400 in footfall ending with over 1000 in December.  Greyfriars Hall we had over 400 for the first market in December.                                                                                                                                                                                                  25.  What is the cost of the table?  Season One – Portobello Town Hall is £50.00, Greyfriars Hall is £70.00.  Season Two and Three – Portobello Town Hall £60.00 and Greyfriars Hall is £100.00.                                                                                          26.  Do we have waiting lists?  Yes we have a list of all makers who have applied for markets to offer any last minute availability.                                                                                                                                                                                                      27.  Do we share the floorplan before markets? No this is not available to makers, if wish to be next to another maker please confirm with us.                                                                                                                                                                          28. Who will be managing the market on market day?  Each market will be managed by the owner or staff.                      29. Do we charge an entry fee?  No we don’t charge an entry fee.  If this changes we will update.                                    30.  How do we contact Support The Makers?  All correspondence is preferred by email.  Email address is suppthemakers@gmail.com.                                                             

 

Terms & Conditions

 

SUPPORT THE MAKERS MARKETS – TERMS AND CONDITIONS

 

TABLE FEE

All table fees are due at the time of booking, and these are non-refundable. Your booking is ONLY confirmed once full payment has been received. 

SOCIAL MEDIA

All makers will be required to share the event, posts and images given to their own social media pages to highlight that they are attending the markets.

CANCELLATION POLICY

We will always contact makers if the market is cancelled due to inclement weather or other circumstances.

If maker is wishing to cancel, please contact Support The Makers, we will endeavour to sell the space on to recoup the fee.  In this case, any refunds or credits are done so at the discretion of Support The Makers and ONLY if we have been able to fil the space.  

DISMISSAL

Support The Makers reserves the right to dismiss any makers that have deviated from our Terms & Conditions. 

TRADING TIMES

Please note the trading times for each of our events and that all makers should be ready to trade before the start of each event.  We will not accept any late makers to a market once trading has started.  If you need to leave for an emergency this must be discussed with event organiser. Any makers who leave early without any discussion with Support The Makers will not be accepted to any future events. 

SETTING UP

Makers are not permitted inside until event organisers have confirmed floorplan.   Makers should unload as quickly as possible to avoid congestion then move their car to nearby parking areas.  Please be aware of local parking rules, especially when loading and unloading.  Support The Makers will not be responsible for any parking tickets or travel expenses received at any time.

All floor plans will be set up by the organisers and makers names will be on tables.   All tables will be set up before you arrive.  Positioning of tables is at the discretion of Support The Makers.  The allocation is designed for the overall benefit of the market and is final.

PARKING

You cannot at any time park on any pavements (even for loading/unloading).  Any maker doing so will not be allowed to trade. We must be considerate and keep the pavements always clear. Please familiarize yourself with the local parking restrictions before the market or event. 

 

DISPLAY & TABLES

We will provide all makers with a standard table which is included in the cost.  Chairs are also available for all makers.  Rails and print racks – If you are planning on bringing a clothes rail, please confirm this with your application.

Power and Wifi – not all our venues have these available so please ensure that you have taken this into account and are able to trade without these. 

It is the responsibility of the makers to ensure their stall always looks attractive.  This could include a nice tablecloth, some bunting, a banner, display boxes, etc.  All display items must be positioned within your stall area and must not obstruct your own or pedestrian access to walkways.  Please don’t bring any extra tables or use any extra tables that may be available.  We need to ensure that all makers have the same trading space.  Please note, we are not permitted to stick anything to the walls of the of the venue.  We reserve the right to ask you to move any attachments/equipment if it will cause damage to any of our equipment and any damage caused will be billed to the stallholder.

STAFFING ON STALLS

Stalls must always be staffed for the full duration of the market. We will allow for 2 people maximum per stall and we will require full names of those attending for our attendance register.   Makers should be on their stall by opening times and not leave until the end of the event.  If you are lucky enough to sell out early, please display a sold-out notification, apologising to customers.

PRODUCTS & LABELLING

Only produce detailed on your application may be sold on your stall.  Organic Producers must display a certificate from one of the recognised governing bodies.  All products should have a price tag or price list on display.

RUBBISH

It is the responsibility of the maker to ensure all rubbish is bagged up and taken away.  Makers must also ensure their stall area is left clean with no rubbish.  If anyone continually leaves a mess or their rubbish, then we reserve the right to implement a clean-up charge.

ALCOHOL & SMOKING

Makers selling alcohol are responsible for arranging their own liquor license with the City of Edinburgh Council. The maker also needs a personal license and must display the correct signage regarding age.  Support The Makers operates with a strict no smoking and drinking policy.  Makers and their staff are prohibited from smoking or drinking alcohol on the stall.  This includes e-cigarettes and vaping devices.

SECURITY

We strongly recommend that you obtain a money belt or have your money in zipped pockets to keep your money safe.

LEGISTLATION

It is the responsibility of the maker to ensure that relevant legislation for the goods offered for sale is complied with.  If you need advice on this, please contact your local trading standards department.

INSURANCE

It is a requirement for all makers to possess public liability insurance. 

*** It is the responsibility of the MAKER to always adhere to these Terms & Conditions. ***

 Support The Makers reserves the right to amend these Terms and Conditions at any time.